Jiton provides all kinds of remote support services such as technical advisory services and non-emergency troubleshooting by telephone, e-mail, fax or remote login.

In case of non-emergency fault, Jiton arranges the technical support personnel to carry out on-site troubleshooting service at short notice. Meanwhile, Jiton will carry on the comprehensive inspection to identify and eliminate the hidden troubles.

In the event that the equipment has seriously affected the operation of the system or is completely out of order, Jiton will assist the customer to solve the problem within the specified time and ensure the complete recovery of the monitoring system.

Refer to the relevant service of returning the faulty parts to Jiton for repair and sending back the original parts when the customer’s parts can’t meet their own functional requirements.

Jiton sends engineers to the site to carry out on-site equipment operation and maintenance training for the customer’s maintenance staff, and special on-site training can also be conducted.

Jiton makes on-the-spot inspection of the equipment operated by customers, and analyzes the running condition of the equipment based on customers’needs, so as to solve the hidden troubles in the service.

Jiton upgrades customers’ original equipment and system software, and provides more value-added services based on the requirements of customers and their own technical innovation, so as to avoid failure or eliminate hidden troubles, further ensuring that the monitoring system is always in the state of the optimal operation.

Jiton arranges the fast maintenance and guarantee service for customers at special occasion (such as important meeting) based on customers’needs. The company maintains a 24-hour immediate response and 5 × 8 hours zero distance maintenance support.